REVIEWS
We believe we provide the highest quality products coupled with unrivalled customer service both during and after the fitting of your new windows, door or conservatory.
But please don’t take our word for it…we are proud to be one of only a handful of North West glazing companies that are approved through Trading Standards…and here is feedback from a few of our customers:
March 2024
“Excellent service from beginning to end. It was a pleasure to meet Mark at the initial appointment, he was friendly, knowledgeable, made suggestions about the job and what would work for my house and he was easy to deal with. Quote emailed the next day and Mark kept in regular contact until installation. Fantastic customer service. Mal and John did an excellent job fitting my new front door and it looks great. Really pleased excellent work definitely recommend”.
February 2024
We recieved absolutely amazing service from all the staff and contractors at Hilbre windows. I am very pleased with the level of workmanship and the finished conservatory.. Communication throughout the process was excellent, we were kept informed of what was happening next in the process, who would be calling and when. Great company, I wouldn't hesitate to use them again.
January 2024
“First class! They did a superb job on my patio doors”.
"An excellent local company with polite, professional staff. We would happily use them again".
"Excellent customer service, very pleasant. The job was done very efficiently and to the highest of standards. I am delighted with my new French doors".
December 2023
Excellent customer service from start to finish as to be expected from a professional company. The sales manner was pleasant and relaxed thus helping me arrive at my final design choice despite several quotation requests. The installation went ahead as scheduled and was carried out by a first class experienced team who were courteous and tidy throughout. The after sales support was also excellent as I requested a retrofit lock change which was carried out with the minimum of fuss. I am delighted with the final installation and quality of the product and would thoroughly recommend Hilbre Windows to any one.
October 2023.
"I really can't fault the service received from Hilbre Windows from quotation, measuring up and installation, the people involved were polite, courteous and on time, every time. Really good value too!"
September 2023
"Excellent service from start to finish. Good customer care, good product and excellent price compared to other local competitors. Wouldn't hesitate to use again in the future. Many thanks".
July 2023
“The whole team were courteous and attentive to our needs throughout. Nothing was too much trouble. The installer worked diligently and speedily through all weathers especially on the final day when I had a deadline to meet with the security alarm engineer. He is a skilful craftsman and we are very pleased with our new doors and windows. He was extremely tidy and removed all the existing installations and made good externally and internally. I would certainly use the services of Hilbre Windows again.”.
May 2023
"This is the second time that I've used Hilbre Windows to install double glazing. I chose them again because of the high standard and quality of the work done previously and this time was no different. I'm really impressed with the high quality of the finish and attention to detail. I would certainly choose them again if I decide to have the front door and doorway replaced.
Five stars".
April 2023
“Excellent service from start to finish, from the salesman to the fitters, to the office staff. The fitters respected my home and made sure everywhere was cleaned up at the end of each day. There were a couple of snags at the end but these were rectified without question and final payment was not requested until I was completely satisfied. Highly recommended.”.
March 2023
"Excellent service from initial enquiry to the completed job. Top quality workmanship and our conservatory and outside areas were left absolutely spotless before the fitters left. Our 24 year old conservatory has been given a new lease of life and the new glass roof is spectacular".
February 2023
“From the outset. Hilbre and all of the staff were attentive, professional and offered competitive pricing on their products. Getting a quote was a breeze, as was having measurements taken and the installation couldn't have gone any better. Took the two lads less than 2 hours from arrival to departure to install the one window I ordered. They were courteous, knowledgeable and even hoovered up afterwards. I cant recommend Hilbre enough, forget the big players and stick with these guys you wont regret it 10/10 will use again”.
December 2022
"he entire process from initial enquiry to completion was conducted with total professionalism combined with a friendly approach and total transparency. Mark was attentive and very helpful. The surveyors did their jobs as quickly and unobtrusively as possible. The fitters Mal and john were brilliant. Everywhere was left spotless at the end of each day. The work was conducted with our interests at heart which was important given the sub zero temperatures during the installation. 10 out of 10 all round.".
August 2022
“The quality of the double glazing system was excellent - it is the German Rehau system. The team was very professional and did a great job. They left the site very tidy at teh end of each day. Overall I would rate the experience as excellent. No hesitation in recommending Hilbre Windows”.
May 2022
"Efficient and courteous throughout - from first enquiries to help with product selection then prompt attention to the initial on site survey and subsequent installation. We were pleased to have updates by e-mail along the way post placing our order and the work undertaken was of a very good standard".
February 2022
"Excellent service from start to finish from the initial visit for quote to completion of the work. A very professional company in all aspects of administration and workmanship. The workmen were very pleasant, did a really good job and left everything tidy. Very pleased with the quality of the products. Would not hesitate to use Hilbre Windows again in the future. A very satisfied customer.".
January 2022
"This company couldn't have been more helpful from start to finish. We were given plenty of notice about the start date and to ensure they completed the work in the short time slot we gave them they sent several fitter teams who worked very efficiently under horrendous weather conditions too. We are so pleased with our new windows & doors and I would definitely recommend them".
November 2021
"High-quality product (Rehau double glazed units) installed with high-quality workmanship from Hilbre Window Fitters. Really impressed with the work ethic of the fitters who worked solidly for 5 days & left all work areas neat & tidy. We also had a Tudor Fascia replaced with the same high-quality workmanship & finish. I am absolutely delighted with the work & finish from Hilbre Windows & their fitters".
July 2021
"We had a front door and 3 windows fitted as well as the conservatory updated with new windows and a glass roof. The staff employed directly by Hilbre Windows were first class. They were punctual each day, worked continuously through out the day and worked to an extremely high standard. All staff were polite and courteous and answered any questions we had along the way with confidence. They left the area they worked in clean each evening and ensured once all the work was completed the whole area was thoroughly cleaned before leaving. I would not hesitate to recommend Hilbre Windows, they are everything they claim to be, an efficient family run business with the customer at the heart of everything they do.
Thanks".
March 2021
~Hilbre Windows were great from start to finish, we couldn't of asked for anything better, the fitters were polite, they left everywhere clean and tidy, will definitely use again".
February 2021
"From the outset of our contact through to the completion of the work undertaken, I have been delighted by the quality and professionalism of Hilbre Windows Ltd. The sales manager was excellent, friendly, informative and helpful with no hard sale. The two french patio doors arrived in advance of the expected fitting date; the fitters were friendly and courteous. They completed the job efficiently and expertly. The doors look really high quality and were very competitively priced. I cannot recommend Hilbre Windows Ltd highly enough - an excellent company".
December 2020
“We are very happy with our new front sash windows and will be asking Hilbre Windows to complete the remaining windows of our apartment ”.
November 2020
"The guys were punctual, efficient & polite and returned within a couple of days to finish the seal on the step As due to the rain They were unable to finish it on the same day. Very good customer service from all staff involved at Hilbre Windows. We have used them before and always found them reliable.
Thank you".
September 2020
“The initial meeting with Mark to assess the widows and french doors was exactly what I like - up front, no nonsense, fair quote for a quality product. A start date was arranged, and I booked annual leave. However due to staff sickness my start date was postponed, but when Mark contacted me with news and an apology I was offered a reduction in the price as compensation and a new start date was arranged. The work was completed to a very high standard. I am extremely happy with the work, the product and the customer service.”.
August 2020
"New Porch door. From start to finish I was made to feel like a valued customer. I was advised of timescales and everyone turned up on time. I am very pleased with the final job and will use Hilbre again if required.".
October 2019.
“Extremely pleased with customer service from initial contact, through to completion of installation. There was always someone to answer queries, and when a minor adjustment was needed this was done the following day after installation. Very prompt service, and very pleased with final result”.
January 2020.
I can’t praise Mark and the team from Hilbre Windows highly enough. From initial meeting through to completion and follow up. Sales team and fitters were friendly, professional and went above and beyond to minimise inconvenience and to assist me (I am disabled). Quality of work is superb. They removed all rubbish and cleaned up afterwards. Apart from my fantastic new windows, I wouldn’t know they’d been here. I’d recommend them to anyone
February 2019.
“From the outset we received outstanding customer service and a 1st class job from start to finish of our beautiful new conservatory and a exterior kitchen door. Excellent trades people worked neat and tidy and even supported us in minimising distress to our family pets during the installation, even reinstating a cat flap in the new door”.
December 2018
"Polite and friendly receptionist arranged appointments all of which were kept on time.. No pressure quotes and excellent guidance on the correct choice of product. Accurate measuring and fitting. Old installation removed and the site left perfectly clear. All work completed within three weeks of the initial order and to a high standard. Some tricky floor joins to make and these were done perfectly. Courteous, non-intrusive service from all and the experience left me feeling like a valued customer".