WE ARE HILBRE WINDOWS
We are a local-run business with a very simple business model – provide our customers with first-class products and unrivalled, superior customer service as standard at competitive prices all year round. We never offer our customers unrealistic offers or sales-reduced prices (no 50% off, no BOGOF) – we always guarantee our best prices, every time.
Started in January 2014 we have cultivated, and rightly earned, an enviable reputation for our high standards of care throughout the double glazing industry and home improvement market not only on the Wirral but throughout Merseyside, Cheshire and North Wales.
We only source the finest UPVC and aluminium products including Rehau UPVC windows and doors, Smart aluminium windows, doors, bifolding and patio doors and roof lanterns; along with Virtuoso, Force 8, Rock and Solidor composite doors and Guardian Warm Roof conservatory systems. We then combine this with a level of customer care rarely seen these days and the fact that everything is fitted by our very own highly skilled, time served friendly fitters means that a first class job is delivered from start to finish.
Our extraordinary levels of customer care are supported and backed up by our approval through Trading Standards where we continue to maintain a 5 out of 5 star rating from our customers and have so far received five awards for our excellence in customer service. We are a proud member of FENSA (the double glazing industry’s gold standard) and are also Rehau Authorised Partners, Team Guardian approved as well as accredited with LABC (Local Authority Building Control). Combine our accreditations with our comprehensive 10 year insurance backed warranty and our customers know they can buy from us with complete peace of mind.
We pride ourselves on offering a completely free, no hassle, no pressure quotation service. Whether you are looking to purchase that dream conservatory, a full house of windows or replace a failed glass unit we will gladly come to your home and offer the most comprehensive industry advice in a professional and friendly manner.
Meet the Team
Here at Hilbre Windows we are proud to be registered with FENSA since 2014. to become a FENSA Approved Installer we have had to pass a stringent vetting process as well as regular assessments to confirm our installation work complies with relevant building regulations
Also by choosing Hilbre Windows your FENSA Approved Installer, you'll receive a FENSA certificate when the work is completed. This confirms that your installation complies with building regulations and has been registered with the local council.
By using Hilbre Windows you’re protected from the risk of cowboys who don’t adhere to these compliance standards. Poor or, worse, illegal work could cost you hundreds to put right. Even if your non-approved installer’s work is okay, it must be registered with the local authority. If that isn’t arranged by the installer like it is with FENSA or other competent person schemes, you’ll need to do it yourself. This will cost you time and a surprising amount of money arranging assessment by Building Control.
So, when it comes to replacing doors and windows remember that a FENSA Approved Installation company will save you time, money, and worry. And you’ll gain that peace of mind that comes from knowing the job complies with building regulations. Which is also valuable to prove when selling your home.
Are all installations covered by FENSA?
FENSA’s remit includes replacement of external windows, doors, roof windows and roof lights in your home.
In June 2018, we proudly became approved by Trading Standards (through the Business Approval Register).
This national accreditation acknowledges our consistent desire to provide our customers with the highest level of service combined with the best possible products. But why should you choose a company that is approved through Trading Standards?
Trading Standards Approved minimises the risk of people being frustrated by unreliable businesses or having difficulty resolving issues if things go wrong so consumers can buy with confidence from trusted businesses (who are compliant with fair trading laws) and who are committed to treating their customers fairly.
Trading Standards Approved means that the business will comply with the delivery of excellent customer service, compliance with consumer law, provision of high-quality goods, a skilled and competent workforce, and truthful and genuine sales practices.
Trading Standards Approved provides peace of mind, with businesses having agreed to act on the advice of Trading Standards professionals and having been checked and vetted in the following areas:
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Photo Identification
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Proof of Address
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Minimum of 12 months trading history for the business
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Credit check
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Interview with owner/manager
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Financial background including the latest company accounts
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Company and director background
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Public liability and employers' liability insurance
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Customer service, contracts, terms and conditions, advertisements
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Validations of professional certifications, qualifications and memberships
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Open source check
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Compliance with “fair trading” laws
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Complaint history conducted by at least one Local Authority Trading standards service.
Trading Standards Approved means businesses are committed to delivering quality services and resolving any issues that might arise from time to time thus giving customers peace of mind that they will be treated fairly.
Stay cool in the summer and warm in the winter….can your conservatory do that?
The market-leading Guardian Warm Roof is a revolutionary step forward in home improvement – a high-performance, lightweight roof system that has been designed to replace your existing polycarbonate or glass conservatory roof or as an alternative to your new conservatory build.
The Guardian Warm Roof system dramatically transforms your conservatory into an ambient, much-needed space that can be used daily and all year round. With a choice of roof layouts including Edwardian, Victorian, lean to and gable ends as well external finishes in Guardian Esprit Shingle or Guardian Slate we are more than confident there is a Guardian Warm Roof to suit every taste and budget.
We are delighted to be Team Guardian approved. This scheme was created by Guardian Warm Roof to give you additional assurances not just on the roof itself but also on the quality of the installation.
As part of the Team Guardian-approved network, we have been stringently vetted and undergone professional training to ensure the installation process is completed to the highest standard and with minimum disruption. Furthermore, we have unique ID cards to show you when we visit your home. Simply ask to see our Team Guardian members ID and you will be assured that we are going to do a great job. Rapid installation, engineered for quality, energy efficiency, noise and sun-glare reducing and temperature controlling the Guardian Warm Roof really will provide you with complete peace of mind.
In conjunction with our Team Guardian approval we are also LABC (Local Authority Building Control) approved.
Through our LABC approval, we have a close working relationship with building control which is vital for some of the projects that we undertake, especially the fitting of the Guardian Warm Roof system. The replacement of an old polycarbonate or glass roof conservatory with a new Guardian Warm Roof requires building control approval.
Don’t be left out in the cold by choosing an unregistered company to replace your conservatory roof – through our LABC and Team Guardian accreditations we can give you complete peace of mind when it comes to seeking the correct building control approval for your stunning new Guardian Warm roof conservatory conversion.
Why choose a Rehau Authorised Partner?
The simplest and best reason for choosing a REHAU Authorised Partner to supply and fit your new windows and doors is the reassurance that you are dealing with a reputable independent business backed by the global resources of the REHAU brand.
At Hilbre Windows we are proud to be a Rehau Authorised partner – we have been vetted and checked, by Rehau, for our professionalism and expertise and with Rehau’s backing can guarantee our customers that we only use genuine Rehau products and follow their stringent, technical guidelines. Rehau continually monitor our performance to ensure we maintain our superior levels of service.
Complete peace of mind at no extra cost.
At Hilbre Windows we are delighted to offer all our customers a comprehensive ten year guarantee as standard. Whether you are purchasing one of our beautiful Rehau UPVC or Smart aluminium windows or doors, or perhaps treating yourself to one of our custom built stunning conservatories or orangery’s, you can rest assured that our 10 year warranty will cover the product we supply and our first class installation service.
In conjunction with our ten-year warranty we are also proud to be partnered with Homepro – the industry’s leading insurance backed warranty provider. It is now mandatory that any FENSA-registered business must provide its customers with an insurance backed warranty indemnifying them against the company ceasing trading.
Our ten year insurance backed warranty through Homepro comes at no extra cost providing you with complete peace of mind.